General Questions

Have some questions about Privé 23? We have answers. 

  • How come I have never heard about Privé 23?

    The majority of our referrals are word-of-mouth from both new and repeat customers.

  • How do I renew my annual subscription?

    Contact the Privé 23 staff via our contact form 30 days prior to expiration to renew. 

  • What type of payment methods do you accept?

    USD and common cryptocurrencies such as BTC, ETH, and Bnb.

  • How large are your luxury units?

    Our units accommodate from 2 to 8 people (although we recommend no more than 6).

  • What about views?

    We pride ourselves on having some of the best views available, so whether you're looking for a pristine view of the ocean or you want to be in the heart of the action in the city, we got you covered.

  • Where do you currently offer vacation destinations?

    Currently we have destinations in Cartagena, Colombia. We will be expanding to CostaRica, Hawaii, and Mexico by the end of the year.



  • Is there a minimum age to book a stay?

    Yes, you must be at least 23 years old.

  • How has Covid affected Privé 23 getaways?

    At this point most restrictions have been lifted and you can fully enjoy your getaway. In the case of Cartagena, Colombia some local mask mandates are still in effect in public.



  • Will the ATM or the bank gives you dollars?

    No, the ATMs in Colombia give you Colombian pesos. When you arrive in Cartagena, check the price of the dollar exchange. When you buy in stores, you will need this currency.


  • Do the restaurants and local stores accept dollars?

    Yes, both in cash and in cards, but they offer a lower exchange rate than that offered by the exchange houses, so it is more advisable to have your money in Colombian pesos

  • If I don't want to leave the house, but I want to order something at home, how do I do it?

    Use Rappi, it is an app that you can download in the App Store or Google play, where you can order addresses not only for food, but also for utensils and food purchases; This app has a multitude of options for all tastes that you can enjoy. download link :https://play.google.com/store/apps/details?id=com.grability.rappi 


  • How can I select the best restaurants?

    We have some of the best restaraunts in Cartegna as partners (and they are also part of your Privé 23 Card Holder Benefits) be sure to check them out. Additionally, we recommend that you download the following apps, in them you will be able to see different restaurants where users rate according to their experience in each establishment:


    Restorando 

    TripAdvisor 

    Google maps 

    Yelp 


  • Should I buy items from street vendors?

    Do not buy items from vendors on the streets, these usually, being a foreigner, will want to sell you items that are much more expensive than they actually cost.


  • Should I make reservations for activities?

    When wanting to do beach activities such as a yacht ride or a day trip to an island, we recommend making reservations 1 or 2 weeks in advance. Take into account your travel dates since these may be in the high tourist season (January-June-July-December) and it is very likely that it will not be available. Also, be sure to reach out to your assigned Privé 23 concierge. 

  • And what about WIFI?

    Keep your Internet plan active, this together with Google Maps will be your best friends since you are not with your counserge.


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